Terms and Conditions

When placing an order with Devon Paige Balloon styling customers making a booking are deemed to have read, understood and agree to the Terms of Services and Cancellations/Deposits Policy before making a payment, after payment is made it’s assumed Customers have agreed to these terms

Please see below for Devon Paige balloon styling Terms of Service. Please do not hesitate to contact us if you have any questions or queries. We look forward to helping you create magical moments and memories with our bespoke balloon creations.

Collections and balloon delivery:

As a growing small local business, we primarily offer collection and currently only offer a very limited delivery service within Bradford and the surrounding area (6 miles radius on average). Balloon delivery is subject to availability. Please discuss and confirm your balloon delivery options and needs at the time of your booking.

Payment:

Payment should be made by bank transfer upon booking your balloon gift or design; bookings will not be confirmed until full payment/50% deposit has been received. 

Bookings

● Please contact Devon Paige Balloon styling to discuss your bespoke balloon design and arrange your balloon collection or delivery. For collection orders we require the date you intend to collect the display, and NOT the date of the celebration. And we ask and agree on an hours window collection time.

● Bookings aren’t confirmed or placed in our diary until full payment has been received by bank transfer (this should usually take place at the time of booking) which will be provided at the time of booking.

Deposits:

We operate on the basis of full payment at time of booking in 95% of our orders, however, on occasions we will agree to work on the basis of taking a deposit for a booking, in this event please see below terms.

● If cancellation is later requested by the customer, this must be made no less than 7 days prior to your balloon booking date; where the non-refundable deposit will be retained to cover the cost of materials and loss of booking/time.

● If you need to change to an alternative date, delay or move your booking or to a different celebration; this must be discussed with and agreed with by Devon Paige Balloon Styling at the time of enquiry. However

● If changes are agreed to - and depending on if whether the same display or a different balloon display is to be provided at on the rearranged date - or a completely different display/theme Devon Paige Balloon Styling reserves the right to hold the non-refundable deposit for materials/time used before the change was made, in which case the customer would be liable to pay the extra fee to bring the order up to balance no less than 2 weeks prior to the rearranged booking date

● If the rescheduled or revised booking is of less monetary value than your initial balloon order, the difference minus the holding deposit for loss of time/materials will be refunded.

● Or on the same note if the newly rearranged order is of a different design or theme and is of a higher cost than the original order, then the customer will be required to pay the additional costs no less than 2 weeks prior to the revised booking date.

Liability and balloon care:

Because of the delicate and fragile nature of balloon products, Devon Paige Balloon Styling cannot be held responsible for any balloon display or its condition once it has been handed over to the customer and/or left our premises.

This includes but is not limited to: damage, leakage, burst balloons, improperly handled/transported/stored, played with by children, exposure to direct heat source or extreme hot/cold temperatures such as kept next to hot radiators or near drafts, sharp objects/edges/items, or exposure to outdoor elements. All of these can and will cause your balloons to POP!

There occasional instances where balloon products are faulty; of which case it’s at Devon Paige Balloon Styling discretion upon being made aware of any issues with a customer's order that we will ask for details/explanation of the fault for us to establish if a faulty balloon could be the culprit (customer error/mishandling) Devon Paige Balloon Styling will make arrangements with the customer to return the damaged balloon for full and close inspection to better determine if faulty product is the cause or customer error in not following the care instructions. If it’s clear fault is the cause agreement will be discussed directly with the customer as to best resolution whether refund or replacement (neither option is guaranteed as depends on multiple factors on inspection) if on return of the display for inspection is agreed this does not guarantee any such refund/replacement will be honored depending on what is found in the inspection.

How long will your helium balloons last? 

Latex balloons - up to 3 days

Foil shapes - up to 5 days

Foil numbers - up to 5 days

Bubble balloons - 5 days +

By making payment it is assumed customers have agreed to the above float times.